Customer Service

Payment
We receive payment by American Express, MasterCard, Visa/Dankort, Maestro, PayPal, Shop Pay, Apple Pay and Google Pay. Payment will not be drawn from your account until your order has been despatched. Please observe that special conditions apply for PayPal payments, kindly refer to the PayPal homepage for further information.

Freight and delivery - Denmark
We process your order as fast as possible and you receive an e-mail of confirmation when your order has been sent.

For delivery of orders within Denmark we use PostNord. The delivery time is between 1 to 4 working days. The freight price will be stated when you place your order, it will vary according to the size and weight of your parcel.

You are given a Track and Trace number to allow you to trace your parcel from dispatchment till it reaches you address.
It you are not at home at the time of delivery your order will be delivered at the nearest Parcel shop. In this case you will be notified by PostNord.
If you should experience any problems in connection with the delivery of your order kindly contact PostNord stating your Track and Trace number or contact Mutte Storm directly at muttestorm@msn.com.

Freight and delivery - International
For international orders the freight company will be selected according to country. Prior to dispatchment we will inform you of the chosen freight company and any other relevant information regarding the delivery of your order.

14 days return policy
You have a 14 days cancellation right counting from the date you receive your order. In case you wish to cancel a purchase within the 14 notice, kindly notify Mutte Storm at +45 28 14 38 66 or muttestorm@msn.com as soon as possible. You will be liable to pay the freight costs and we will instruct you on how to pack your purchase safely and with which freight company to return the parcel.

Safeguarding of your personal data
When your place an order at www.muttestorm.com, you are obliged to give certain information to allow us to process your order. You will be requested to inform: Name, telephone number, e-mail address, delivery address and account or credit card information.

We use the information to process your order: send you an order confirmation, draw the purchasing price from your account and despatch your parcel. In case of complaint, we use your contact information to register your inquire and in connection with repair or substitute of your purchase.

For safety reasons we do not save your account or credit card information
If you agree we use your contact information for sending newsletters but only with your prior consent.

In connection with dispatchment of your order we share your name and address with the freight company and we use a third party to handle payment and store data. The third party only uses your date in connection with your purchase at Mutte Storm and cannot use it for any other purpose.

You are always entitled to view your personal date registered at Mutte Storm and to object to a registration. If the information is irrelevant, incomplete or incorrect you reference to the ‘Persondataloven’ have the right to have it corrected or deleted. Reference to the ‘Bogføringsloven’ we are obliged to keep the date for five years. For questions about the safeguarding of your date kindly contact Mutte Storm at muttestorm@msn.com for further information.